Refund policy
Returns & Exchanges
We want you to love your Goldwater gear. If something isn't right, we're here to help.
Merchandise & Apparel
You have 14 days from the date your order is delivered to request a return or exchange.
To be eligible, items must be:
- Unworn, unwashed, and unaltered
- In their original packaging with tags attached
- From an order you can verify with an order number or proof of purchase
How to Start a Return
Option 1: Through your account
Log in to your account, select your order, and choose Request return. Pick the item(s) and a reason, and we'll review your request.
Option 2: By email
Email hello@goldwaterbrewing.com with the subject line "Return – [Your Order #]" and include:
- Your order number
- The item(s) you'd like to return
- The reason for your return
Once your return is approved, we'll email you instructions and the return address. Please include your order number inside the package. Items sent back without an approved return request will not be accepted.
Return shipping costs are the customer's responsibility unless the return is due to our error. We recommend a trackable shipping service, since we can't be responsible for returns lost in transit.
Exchanges
Need a different size? Email us at hello@goldwaterbrewing.com with your order number and the size you'd like. We'll swap it, subject to availability. If the item you want is out of stock, we'll issue a refund instead.
Order Cancellations
Orders can be canceled before they ship. To cancel, use your account or email us as soon as possible. Once an order has shipped, our return policy applies.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll make it right and cover the cost of return shipping.
Final Sale Items
The following can't be returned or exchanged:
- Sale or discounted items
- Gift cards
- Custom, personalized, or special-order items
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may need a few extra days to post it.
Original shipping charges are non-refundable.
If it has been more than 15 business days since your return was approved and you still haven't seen your refund, email us at hello@goldwaterbrewing.com.
Questions?
Reach out anytime at hello@goldwaterbrewing.com. We're happy to help.
